Support
Below are answers to the questions we hear most often. If you don't find what you need, reach out — we read every message.
Frequently asked questions
Does DramaHub upload my personal data?
We don't ask for your name, phone number, contacts, photos, precise location, camera, or microphone. To run a free, ad-supported app we do use Google AdMob, Google Firebase, Adjust, and the Meta SDK, which process a resettable advertising ID and app-usage events. Full details — and how to opt out — are in our Privacy Policy.
How do I cancel my VIP subscription?
Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select DramaHub → Cancel subscription. You'll keep VIP access until the end of the current billing period.
How do I restore my purchases on a new device?
Sign in with the same Google Account you used for the original purchase, reinstall DramaHub, and your VIP status and coins will be restored. If something is missing, open the app, go to settings, and tap Restore Purchases, or email us.
How do I request a refund?
Purchases are processed by Google Play, so refunds are handled there. Visit support.google.com/googleplay/answer/2479637 to request a refund. If you have trouble, contact us and we'll help where we can.
How do I remove ads?
Subscribing to VIP removes ads and unlocks every episode. You can also limit ad personalization on your device via Android Settings → Privacy → Ads.
What are coins and how do they work?
Coins are an optional in-app currency you can use to unlock individual premium episodes. They're purchased through Google Play Billing, have no cash value, and are non-refundable except where required by law. VIP subscribers can unlock content without spending coins.
Why aren't I getting new-episode notifications?
Notifications are optional. Make sure you allowed them when prompted, or enable them in Android Settings → Apps → DramaHub → Notifications. If you use a Xiaomi, Huawei, Oppo, or Vivo device, also check that battery optimization isn't restricting the app in the background.
Episodes won't play or keep buffering — what can I do?
Streaming needs a stable internet connection. Try switching between Wi-Fi and mobile data, closing and reopening the app, or updating to the latest version from Google Play. If the problem continues, email us with your device model and Android version.
How do I delete my account and data?
Email devapp@gmail.com with the subject line "Delete my account". We'll verify your request and delete your data within 30 days, except records we're legally required to keep. See our Privacy Policy for details.
Still need help?
Email us at devapp@gmail.com. To help us respond faster, include your device model, Android version, and a short description of the issue.
See also our Privacy Policy and Terms of Use.